Looking for new treats to spice up your child’s lunch pack? Looking for something a little more interesting then blackcurrant juice? How about a bottle of Smirnoff Vodka! Even in coldest Moscow I don’t think this recommendation would get much take-up no matter how daunting the afternoon’s lessons. However this was the recommended drink for lunch-packs by a leading online grocery retailer a little while ago according to Mark Stuart, Head of Research at CIM in his entertaining presentation at the CIM Digital Marketing conference in Cambridge this week.
It was obviously a coding mistake on the site. The interesting thing about this anecdote is that the retailer was able to quickly rectify it before it turned into a PR blunder. Apparently an online shopper updated her facebook profile to highlight the bizarre vodka recommendation for lunch-packs. Because the online retailer monitors their brand across social media they were able to immediately rectify the error stopping the story snowballing into the mainstream press.
There’s plenty of examples of brands making mistakes when using social media. It’s good to see how social media also helps brands with damage limitation. Cheers!
















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